Terms & Conditions

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Definitions:

​In these conditions the following terms shall have the following meaning: "The Company" means Premier Nuts. "Customer" means the customer of the company. "Contract" means any contract for the sale of goods by the Company to the Customer.

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Payments

​Payments will be pre-authorized at the time of placing an order. No goods shall be supplied without payment. Payment will be taken from your chosen payment method within 30 days of placing your order as the authorization will lapse. We would much prefer to not charge your card until your order is ready to be shipped, and that is the best practice and what we as a company strive for.

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Delivery Time

​When we have the items of your order in stock it will dispatch within 2 business days.

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Notice

​You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

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Stock

​Items ordered that are in stock should be dispatched within 48 hours of the order being placed. Premier Nuts Enterprise Ltd. holds limited stock in our store and sometimes your order may be placed in a queue to be roasted, we will try and inform you if this is the case and when you can expect delivery.

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Claim

​Claims arising from damage, delay, or partial loss of the goods in transit must be made in writing to Premier Nuts within 7 working days of delivery. Premier Nuts shall be afforded a reasonable opportunity to investigate any claim made hereunder, and the Customer shall if so requested in writing or verbally by Premier Nuts, promptly return any of the goods subject to any claim and any packing materials securely packaged to Premier Nuts for examination.

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Liability

​If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, Premier Nuts shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value.

If the Customer establishes that any of the goods are defective Premier Nuts shall at its option, replace them with similar goods or allow the Customer credit for their invoice value.

In no circumstances shall the liability of Premier Nuts to the Customer under this condition exceed the invoice value of the goods.

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Returns

​You have the right to cancel your order 24 hours after the order receipt date, as long as the items are in their original condition, with all tickets and tags attached. At Premier Nuts we offer a 7-day returns policy from the date of receiving the goods. In this instance, all refunds exclude postage costs, unless a mistake has been made by us.

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Privacy & Policy

We are committed to protecting your privacy. We do not sell or rent the information you provide us to anyone. Read our Privacy Policy.